Need assistance? We're here to help! Call or email one of our
experts for more information on our products and services.
Due to high call volumes, the wait time is a little longer than usual. Thank you for your patience!
Monday thru Friday - 7:00 a.m. to 6:00 p.m. CST
Monday thru Friday - 7:00 a.m. to 6:00 p.m. CST
Email us at: CustomerCare@perfectpen.ca
To correspond or order by mail:
4-355 Admiral Boulevard
Mississauga, ON L5T 2N1
Frequently Asked Questions
Status | Our Guarantee |
Free Samples | Imprint |
Artwork | Merchandise Consistency | Order Size | Pricing | Set-Up
Will my existing login work on the new
Yes! Use your existing perfectpen.ca account information to
log in to our new updated website. If you cannot remember your
password, please click on the "forgot password" link to have your
password reset via email.
I received a promo code in the mail -
where do I enter this?
If you received a promo code with a mailing, enter it in the
"Promo Code" box on the homepage to receive your personalized
How can I update my account and email
After you log in to your account, you can click on the My
Account link to update your user information, email
preferences, billing and shipping addresses, and password.
Where is my order history?
Once you log into your account, you can view your past orders
in the Order
History section. Orders placed prior to February 2011 will
not be shown - please contact Customer Care at 1-866-907-7367
for this information.
To check the shipping status of you recent order Click
here. The shipping status of your order will be updated and
available online as soon as your order leaves our factory.
One-Year Quality Guarantee
You can shop with confidence. Your order must be defect free and your imprint must be produced exactly as
you requested, or you may return the unused portion and we’ll replace it or give you a refund anytime
within one year from delivery. Simply contact customer service to arrange to return the unused portion
for a prompt and courteous replacement or refund. This is Perfect Pen’s tried and true promise to you.
We are happy to send up to 2 free samples for your review.
Simply contact an Account Executive at 1-866-907-7367.
You will see a preview of your
imprint on the product before ordering. To ensure that your imprint is
produced properly, please type your imprint directly into the Your
Imprint fields provided. Note that pasting copy into the text box could
result in imprint errors.
You already have my logo on file - doI
need to upload it again on the new pens.com website?
You can Log In
to your account and view logos
and images you have previously uploaded in the Your Images section of
I uploaded my logo on the new perfectpen.ca
website - where do I view it?
Your uploaded logo will appear in the Custom Logo pop-up and
below your imprint preview when customizing products (if you have added
your logo to this product). You can also view your logo image in My
Why don't I see my logo on my product
You will see your uploaded logo below
your imprint preview. Our expert artists will make sure it
on the product.
Your logo, trademark, or special lettering must be a minimum
of 300 dpi in PC compatible format and follow the formats and
specifications indicated below:
- Preferred formats: CDR (Corel Draw), AI (Adobe
Illustrator), EPS (from vector-based applications such as Illustrator.
- Freehand or Corel Draw and PSD (Photoshop). 300 dpi TIFF
or JPEG files are subject to a $12.50 redraw fee.
- We can not accept faxes, copies, or images pulled from the
- File size should not exceed 2 MB.
- For all logo orders, your imprint will be auto-sized for
Art may be delivered by methods indicated below
- PC compatible CD
- Color artwork is not recommended and may result in
additional setup charges.
- Color artwork is not acceptable for laser, silkscreen,
paper products, translucent or holographic foil wrapped products.
Please be aware that infrequent manufacturing variances such
as slight variations in product material, color and packaging can be
Perfect Pen offers significant discounts for larger quantity
orders. Please contact an Account Executive at 1-866-907-7367
if you need quantities that are different from our web site.
All prices are per unit and based on a ONE color imprint and
unless otherwise specified. Please call for a custom quote for
We’ve got you covered. We accept Visa, MasterCard, and e-checks.
Payment is due upon receipt. Terms are granted on approved credit. Late payments are assessed a late charge. You agree to pay all the company’s reasonable attorney’s fees and collection agency fees incurred in the collection of your late payment. Checks returned for Non-Sufficient Funds will be assessed a $25.00 fee.
We know business is tough right now, so we are pleased to provide you with multiple options to pay for your order:
- You can pay online when you order through the pens.com website.
- For many of our bestselling products, you can pay upon receipt of your order. Just select the “Bill me for this order” option during the checkout process. Your invoice will be included with your delivered order.
- You can mail your payment to National Pen. Just mail your full payment to:
National Pen Co LLC DBA
Perfect Pen & Stationery
PO Box 4090
Toronto, ON M5W 0E9
What is a set-up fee?
Machine set-up is the cost associated with producing an order with your unique imprint. To personalize
each order, we reset our printing equipment with your imprint specifications. This is a necessary step
in the production process for orders of any size.