Need assistance? We’re here to help! Call or email one of our experts for more information on our products and services. Due to high call volumes, the wait time is a little longer than usual. Thank you for your patience!
No, once you’ve uploaded your logo successfully, we have it on file. You can view your logo(s) in the My Account section.
We set the amount of lines you’re able to add to ensure your message looks great. You can find the amount of lines allowed under the Product Details.
We like the double exposure! Many products have room for multiple imprints (like on the barrel and clip of a pen) — please leave this instruction in the Special Requests box when customising or give us a call at 1-866-907-7367.
Yes! You’ll see a preview of your imprint before you place your order. To ensure that your text is produced properly, please type directly into the text fields provided. Note that pasting copy could result in errors.
At this time, there are some products that don’t show your logo while you’re designing. Please be assured that if there are any changes needed on our end, we’ll reach out with a proof for your approval.
We can’t wait for you to get your order! You can check the status in the My Account section. Once your order leaves our facility, the shipping status of your order will be updated.
Once you log into your account, click on the My Account link at the top of the page. You’ll then be able to update your user information, email preferences, billing and shipping addresses, and password.
We’ve saved it all for you in the Order History section! Just log into My Account.
We’re excited to have you! It takes just a minute to create a new account. You can also sign up for emails to receive personalised previews of your logo on products.
It happens to the best of us. Don’t worry, just visit the Password Recovery section and you’ll be good to go.
We’ll send a confirmation email with your invoice straight to your inbox. If you have not received your order confirmation email, please give us a call at 1-800-595-9547.
At this time, we’re not able to customise each pen within an order.
Good news! We offer significant discounts for larger quantity orders. Just give us a call at 1-866-907-7367 and we’ll be happy to help you.
A note about product consistency: Please be aware that infrequent manufacturing variances such as slight variations in product material, colour, and packaging can be expected.
We know business is tough right now, so we are pleased to provide you with multiple options to pay for your order:
We’ve got you covered. We accept Visa, MasterCard, and e-checks.
Payment is due upon receipt. Terms are granted on approved credit. Late payments are assessed as a late charge. You agree to pay all the company’s reasonable attorney’s fees and collection agency fees incurred in the collection of your late payment. Checks returned for Non-Sufficient Funds will be assessed a $25.00 fee.
We’re not happy unless you are! If your order is not exactly how you approved it, our Personal Promise has your back. Contact our Customer Care Team at 1-800-595-9547 and we’ll make it right.
We love a deal! Check out our Promo Codes section.
It’s your lucky day! You can enter your promo code at the very top of the page where it says “Have a Promo Code?”
You may see increased prices on some of our products. Despite our best efforts to maintain our existing pricing, to continue to bring you the very best quality promotional products for your customers, we have had to increase prices on some of our products due to rising costs.
A note about pricing: All prices are per quantity and based on a one colour imprint and location unless otherwise specified. Charges for logos and special printing requirements are applicable to some items and are noted in the pricing block as “setup charges”. Further, customisation will be quoted on an individual basis. Our prices may be revised during the year.
Each time you order from us, we prepare your products by hand so our machines print your logo or text perfectly. This charge covers that personal setup.
While we already have your imprint information on file, the setup charge covers the cost of personally setting up your order each time. For example, when you order pens, whether it’s your first or fifth time, a member of our team has to manually set up the machine so your imprint information is perfect.
For information regarding shipping, tracking numbers, or cost, check out our Shipping & Delivery page.