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Shipping & Delivery
We’re here to help! Please give us a call at 1-800-595-9547
We’re excited for you to get your order! Generally, orders are shipped 7-10 business days after the order date. Once your order is placed, here’s what you can expect:
Phase 1
Order Processing & Review
1-2 Business Days
Credit and custom artwork approval.
Phase 2
Production
7-10 Business Days
Creation of your personalized product.
Phase 3
Shipping
7 Business Days or Less
This is dependent on your shipping method. Purolator Ground is the standard shipping method and typically takes 7 business days or less.
Shipping prices vary depending on the value of your order, the shipping method, or the weight of your product.
Check out the tables below to see the different prices.
| Standard Weight Items | |
|---|---|
| Order Value | Shipping Charge |
| $0.01 - $49.99 | $16.95 |
| $50.00 - $99.99 | $23.95 |
| $100.00 - $149.99 | $26.95 |
| $150.00 - $199.99 | $31.95 |
| $200.00 - $299.99 | $35.95 |
| $300 + | Calculated at checkout |
We’re sorry to hear you haven’t received your order yet! Please consult your tracking number or give us a call at 1-800-595-9547 and we’d be happy to help.*For delays in delivery caused by natural disasters or other circumstances over which Perfect Pen has no direct control, Perfect Pen will not be held accountable. Please understand that factory shipment or delivery dates are estimates, and in no case shall Perfect Pen be liable for any consequential or special damages arising from any delay in delivery.
All shipping promotions exclude delivery to PO boxes unless otherwise noted.
You’ll receive an email with your tracking number once we’ve shipped your order. Please be advised that if your order is under 10 pounds, a tracking number will not be available.